This policy applies to ROCO INDUSTRIE INC.
Date of last update: 2023-09-28
Your privacy is of the utmost importance to ROCO INDUSTRIE INC. which is responsible for this site.
The purpose of this privacy policy is to explain to you:
- How your personal information is collected and processed. Personal information is any information that can be used to identify you. This includes your first and last name, your e-mail address, your telephone number, your postal address and sometimes your age, your location or your IP address;
- What rights you have regarding this information;
- Who is responsible for processing the personal information collected and processed?
- To whom this information is transmitted;
- The site’s policy on cookies.
This privacy policy supplements the General Terms and Conditions of Use, which you can consult at the following address:
1. COLLECTION OF PERSONAL INFORMATION
We collect the following personal information:
- Last name
- First name
- E-mail address
- Telephone/fax number
- Mailing address
- Company
The personal information we collect is gathered through the collection methods described below, in the “Forms and collection methods” and following sections.
2. FORMS AND METHODS OF COLLECTION
Your personal information is collected through the following methods:
- Website registration form
- Manually (Telephone or e-mail)
We use the information collected in this way for the following purposes:
- Billing and/or order tracking
- Contact form
3. INTERACTIVITY
Your personal information is also collected through the interactivity that may be established between you and our Web site. This information is collected in the following ways:
- Correspondence
- Information for promotional offers
We use the information collected in this way for the following purposes:
- Statistics
- Contact
- Website management
4. LOG FILES AND COOKIES
We collect certain information through log files and cookies. These files enable us to process statistics and traffic information, facilitate navigation and improve service for your convenience.
a) Description of cookies used by the site
They mainly consist of the following information:
- IP address
- Operating system
- Pages visited and requests
- Time and day of connection
The use of such files enables us to achieve the following objectives:
- Service improvement and personalized welcome
- Creation of personalized consumer profiles
- Order tracking
- Statistical studies
- Website security checks
b) Opposition to the use of cookies by the site
You may refuse the use of cookies by configuring your browser.
If you decide to deactivate cookies, you will then be able to continue browsing the site. However, we cannot be held responsible for any malfunction of the site caused by this manipulation.
5. SHARING OF PERSONAL INFORMATION
We will not sell or otherwise market any personal information we collect.
If you do not wish your personal information to be shared with third parties, you may object at the time of collection or at any time thereafter, as mentioned in the “Right of objection and withdrawal” section.
6. RETENTION PERIOD FOR PERSONAL INFORMATION
The person responsible for processing personal information will keep all personal information collected for a period of eight years of inactivity in the site’s computer systems under reasonable security conditions.
7. HOSTING OF PERSONAL INFORMATION
Our site is hosted by : AWS
If you have any concerns about privacy at AWS or would like to contact one of their data processors, please contact them at the following address:
Amazon Web Services, Inc, 410 Terry Avenue North, Seattle, WA 98109-5210, ATTS: AWS Legal
- Your billing information is hosted by Acomba
- Excel
- Word
8. DATA CONTROLLER
a) The person responsible for processing personal information
The person responsible for processing personal information is: Mélissa Dion. He may be contacted as follows:
by e-mail at melissa@rocoindustrie.com
The data controller is responsible for determining the purposes and means of processing personal data.
b) Obligations of the data controller
The personal data controller undertakes to protect the personal data collected, not to pass it on to third parties without your knowledge, and to respect the purposes for which it was collected.
In addition, the party responsible for processing personal information undertakes to notify you in the event of rectification or deletion of personal information, unless this would entail disproportionate formalities, costs or steps.
In the event that the integrity, confidentiality or security of your personal information is compromised, the data controller undertakes to inform you by any means necessary.
9. RIGHT OF OBJECTION AND WITHDRAWAL
You have the right to object to the processing of your personal data by the site (“right to object”). You also have the right to request that your personal data no longer appear, for example, on a mailing list (“right of withdrawal”).
In order to object to the processing of your personal information or request the withdrawal of your personal information, you must follow the following procedure:
The user must make a request to restrict the processing of his/her personal information to the data controller, by sending an e-mail to the address provided above.
10. RIGHT OF ACCESS, RECTIFICATION AND DELETION
You may access, update, modify or request the deletion of your personal information by following the procedure set out below:
The user must make a request to the person responsible for processing personal data by sending an e-mail specifying the subject of the request to the above address.
a) SECURITY
The personal information we collect is kept in a secure environment. The people working for us are required to respect the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:
- SSL (Secure Sockets Layer) protocol
- Access management – authorized person
- Network monitoring software
- Automatic backup
We are committed to maintaining a high level of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, there is always a degree of risk involved when using the Internet to transmit personal information.
b) CONDITIONS FOR CHANGING THE PRIVACY POLICY
This Privacy Policy may be consulted at any time at the following address:
rocoindustrie.com/privacy-policy
We reserve the right to modify it in order to ensure its compliance with applicable law.
Consequently, you are invited to consult this privacy policy regularly in order to be kept informed of the latest changes.
c) ACCEPTANCE OF THE PRIVACY POLICY
By using the Site, you acknowledge that you have read and understood this Privacy Policy and agree to its terms, particularly as they relate to the collection and processing of your personal information and the use of cookies.
d) LEGISLATION
We undertake to comply with the legislative provisions set out in :
Act respecting the protection of personal information in the private sector, RLRQ c P-39.1; and/or
Personal Information Protection and Electronic Documents Act, LC 2000, c 5.
